Contact Us

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Hours of Operation

English-speaking customer service agents are ready to assist you 9 a.m. to 6 p.m. Australia Eastern Time Monday through Friday. The call center is closed on U.S. holidays and Australian holidays which are observed by all consular posts.

Contact Information

If you need help with your visa application or want to learn more about obtaining a visa to travel to the United States, please contact us via any of the means shown below. Visa application services call center agents are able to assist you via telephone, email or chat.

Telephone: Please contact a customer service representative using one of these telephone numbers:

  • In Australia, call +61-1-300-139399.
  • In the United States, call 1 703 520 2230.
Call Center Schedule When Dialing from the United States
Day of the Week Pacific Time Mountain Time Central Time Eastern Time
Sunday 2 to 11 p.m. 3 p.m. to 12 midnight (Monday) 4 p.m. to 1 a.m. (Monday) 5 p.m. to 2 a.m. (Monday)
Monday 2 to 11 p.m. 3 p.m. to 12 midnight (Tuesday) 4 p.m. to 1 a.m (Tuesday) 5 p.m. to 2 a.m. (Tuesday)
Tuesday 2 to 11 p.m. 3 p.m. to 12 midnight (Wednesday) 4 p.m. to 1 a.m. (Wednesday) 5 p.m. to 2 a.m. (Wednesday)
Wednesday 2 to 11 p.m. 3 p.m. to 12 midnight (Thursday) 4 p.m. to 1 a.m. (Thursday) 5 p.m. to 2 a.m. (Thursday)
Thursday 2 to 11 p.m. 3 p.m. to 12 midnight (Friday) 4 p.m. to 1 a.m. (Friday) 5 p.m. to 2 a.m. (Friday)
Friday 2 to 11 p.m. 3 to 12 midnight (Saturday) 4 p.m. to 1 a.m. (Saturday) 5 p.m. to 2 a.m. (Saturday)
Saturday Closed Closed 12 to 1 a.m. 12 to 2 a.m.

 

Email: To reach a customer service representative via email, please write to support-australia@ustraveldocs.com.

Skype: To use Skype to speak to a customer service representative from 9 a.m. to 6 p.m. Australian Eastern Time, please click on the Skype icon below, or add a new contact on your Skype account with the Skype name ustraveldocs_apac.

Please verify the Skype ID of the US Visa Service Desk before adding it. Our Skype ID is ustraveldocs-australia. Agents will not instruct you to pay your MRV fee over the phone; we strongly advise you to verify payment instructions on the Bank and Payment options page before paying your MRV Fee. Our call center agents will not engage in a chat conversation via Skype. A chat option is available through a different application on this page.

 

In order to make sure you are connecting to the right Skype ID please click on the icon on the bottom of this page to place a call.

Skype Me™!

Chat: To chat with a customer service representative from 9 a.m. to 6 p.m. Australian Eastern Time, please the image below.

After Your Interview

If you have already attended your interview and your inquiry is in relation to pending Non-immigrant or Immigrant Visa Applications, please direct your question to the corresponding email address of the Consulate at which you attended your interview.

Sydney NIV: SydneyVisas@state.gov

Sydney IV: SydneyIV@state.gov

Melbourne: MelbourneVisas@state.gov

Perth: perthvisas@state.gov

Check the Status of Your Passport

Instant: Enter your passport number below to check on the status. If your passport is ready for pick-up, please collect it in a timely manner and bring supporting documents. If your passport is not collected in a timely manner it will be sent back to the Embassy or Consulate.

 

 

Email: You may also send an email to passportstatus@ustraveldocs.com In the subject and/or body enter only a valid passport number exactly as it was entered at the time the appointment was scheduled. Do not enter any additional text. You will receive an automatic response with the status.

Reporting Fraud

Please contact us if you are aware of suspicious activities, paid unnecessary fees, or believe you have experienced fraud at any point in your visa application process. This can include but is not limited to: paying your MRV fee, scheduling your visa interview or receiving your passport. If any of these apply please contact us immediately at fraud@ustraveldocs.com.