Contact Us

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Hours of Operation

English and German speaking customer service agents are ready to assist you from 8:00 a.m. to 8:00 p.m. local German time and 7:00 a.m. to 3:00 p.m., Eastern Standard Time in the United States. The call center is closed weekends and German national holidays, as observed by the U.S. posts.

Check the Status of Your Visa

You can check the status of your application any time at the following website

Check the Status of Your Passport

Instant: Enter your passport number below to check on the status.

 

 

Email: Send an email to passportstatus@ustraveldocs.com and in the subject and/or body enter a valid passport number exactly as it was entered at the time the appointment was scheduled, and you will receive an automatic response with the status.

Contact Information

If you need help with your visa application or want to learn more about obtaining a visa to travel to the United States, please contact us via any of the means shown below. Visa application services call center agents are able to assist you via email, telephone or chat.

Email: To reach a customer service representative via email, please write to support-germany@ustraveldocs.com.

Telephone: Please contact a customer service representative using one of these telephone numbers:

  • Callers in Germany: Call +49 (0) 32221093243
  • Callers in the United States: Call +1 (703) 5202560
  • Skype: To use Skype to speak to a customer service representative during regular hours of operation, add a new contact to your Skype account with the Skype name ustraveldocs-germany.

 

WARNING: Please make sure to verify the Skype ID of US Visa Service Desk before adding it. Our helpline Skype ID is ustraveldocs-germany. We are aware of imposters who use similar Skype names and are pretending to be related to the US Visa Service Desk advising applicants to pay the fees via Western Union or Moneygram. Please note that we don’t support such payment options and we strongly advise you to verify payment instructions on Bank and Payment options page  before paying your MRV Fee.

We’d also like to clarify that our call center agents will not engage in a chat conversation via Skype. Chat option is available through a different application on this page.

In order to make sure you are connecting to the right Skype ID please click on the icon below page to make a call.

Skype Me™!

Chat: To chat with a customer service representative, please click the image below. Chat software works with Internet Explorer 8.0, Internet Explorer 7.0, Internet Explorer 6 Service Pack 2, and Firefox 3.6.

Reporting Fraud

Please contact us at fraud@ustraveldocs.com if you have experienced fraud or have been asked to pay any unnecessary fees to pay your MRV fee, schedule your visa interview, or ship documents to or from the consular section.