The U.S. Department of State is currently experiencing technical problems with its visa system which are affecting operations globally.  This issue is worldwide and is not specific to any particular country or visa category.  We recognize and deeply regret the inconvenience to travellers.  We will return your passport with visa as soon as we are able to complete processing, but are currently unable to predict how long the delay will be. 

 If you would like your passport returned to you without the U.S. visa, please send an email to with your name and passport number, and we will return it to you.  You can later contact us through on how to return your passport to the Embassy/Consulate for the visa.

If you have an urgent need to travel to the United States, please send an email to with your name, passport number, and nature of your emergency.  Please understand that only true emergencies of an extraordinary humanitarian nature can be considered for exceptional handling.

We appreciate your patience as we work to resolve this matter and apologize for any inconvenience.

Arrangements in case of Typhoon 8 and Black Rain signal notification by Hong Kong Government

There will be no appointments the day(s) for which the Hong Kong Government issues a Typhoon No.8 or Black Rain Signal.
You will be notified by email and invited to login to your account in order to cancel and reschedule your appointment online

Please remember to bring a photograph that meets our visa requirements to the Consulate General on the day of your interview. If the photograph you bring to the Consulate is not compliant, or have forgotten to bring one, you will be asked to return at a later time when a compliant one can be submitted. 

Macau residents have the option to select a pickup location in SF Express Macau. Home / office delivery services are NOT available for Macau address. 

Brooklyn Bridge

Welcome to the U.S. Visa Information Service for Hong Kong and Macau. On this website you can find information about U.S. immigrant and nonimmigrant visas and the requirements to apply for each. You can also learn how to pay the required visa application fee, and book an interview appointment at the U.S. Consulate General in Hong Kong and Macau.

This is the official visa information website of the U.S. Mission in Hong Kong and Macau.