Passport/Visa Collection Locations

Track your passport's delivery status


Once your visa is approved, the RPX courier service will return your passport to you at the address that you specified when you scheduled your appointment. Your passport will be delivered only to the address you specified when you scheduled your visa interview. There are no extra fees associated with this service. The cost for RPX to return your visa and passport to you is included in the visa application fee.


Click here to view passport/visa pick-up locations.

RPX Passport/Visa Collection Locations
City Offices Hours Of Operation Address Description
Jakarta Jakarta - RPX 10:00 - 15:00 Jl.Prof.Dr.Satrio No.64B, ex "Gado2 Cemara"
Jakarta, Jakarta 12310 Map
Near WTC building
Bandung Bandung - RPX 10:00 - 16:00 Jl. Sempurna No. 12
Bandung, West Java 40161 Map
Near "Cipaganti" travel
Denpasar Denpasar - RPX 10:00 - 16:00 Jl. By Pass Ngurah Rai No. 72
Kedonganan Tuban
Denpasar, Bali 80361 Map
Near "Kasih Ibu" kedonganan hospital
Manado Manado - RPX 10:00 - 16:00 Jl. WR Supratman No. 41
Komo Dalam
Manado, Nort Sulawesi 95478 Map
Behind Swiss Bell hotel
Medan Medan - RPX 10:00 - 16:00 Jl. Mongunsidi No. 19
Medan, North Sumatera 20157 Map
Near "Boloni" hospital
Surabaya Surabaya - RPX 10:00 - 16:00 Jl. Jemursari No. 7A
Surabaya, East Java 60237 Map
Across "Jamsostek" office
Ujung Pandang Ujung Pandang - RPX 10:00 - 16:00 Jl. Airport No. 16
Hasanuddin Airport Area
Ujung Pandang, South Sulawesi 90552 Map
Inside "Old airport" area, the only courier company
Jepara Jepara - RPX 10:00 - 16:00 Jl. Jend Sudirman No. 13
Jepara, Central Java 59425 Map
Across "Kamal Djunaidi" stadium
Cirebon Cirebon - RPX 10:00 - 16:00 Jl. Brigjen Dharsono No. 90
Cirebon, West Java 45153 Map
Near "ACC" office
Batam Batam - RPX 10:00 - 16:00 Jl. Yos Sudarso Kav.2 No. 66
Batu Ampar,
Batam, Kepulauan Riau 29432 Map
After TOYOTA Agung showroom
Pekanbaru Pekanbaru - RPX 10:00 - 16:00 Ruko Komplek Perkantoran Bukit Raya Indah, Jl. Sudirman Raya No. 7 D
Kel. Simpang Tiga, Kec. Bukit
Pekanbaru, Riau 28282 Map
Near "MTQ and BRI Bank"
Balikpapan Balikpapan - RPX 10:00 - 16:00 Jl. Marsma Iswahyudi No.17
Balikpapan, East Kalimantan 76114 Map
Near "Sepingan Gas Station"
Banjarmasin Banjarmasin - RPX 10:00 - 16:00 Jl. A. Yani Km 7,2 Rt 01 NO. 50
Kertak Hanyar Kab. Banjar
Banjarmasin, South Kalimantan 70654 Map
Across "Honda Trio motor" showroom
Pontianak Pontianak - RPX 10:00 - 16:00 Jl. Merdeka No. 575
Kelurahan Tengah
Pontianak, West Kalimantan 78111 Map
Across "Aneka Rasa" restaurant
Palembang Plembang - RPX 10:00 - 16:00 Jl. Jend. Sudirman Km 3.5 No. 12 C
Palembang, South Sumatera 30126 Map
Across "Samudra Indonesia" office
Yoyakarta Yogyakarta - RPX 10:00 - 16:00 Jl. Ringroad Utara Km 5
Maguwoharjo, Depok Sleman
Yoyakarta, DI Jogya 55282 Map
Near "MAKRO" supermarket
Solo Solo - RPX 10:00 - 16:00 Jl. Slamet Riyadi No. 505
Solo, Central Java 57146 Map
Near "Kleco" market
Semarang Semarang - RPX 10:00 - 16:00 Jl. R.E. Martadinata No. 168
Semarang, Central Java 50144 Map
Next to Rumah Duka Thionghoa "IE WAN"

Click here to view Out of Service/Out of Delivery areas. RPX will not be able to deliver to these Out of Service/Out of Delivery areas. If you select any of these areas for your document delivery address, you will be notified by RPX to collect your passports/documents from the nearest RPX location.

Changing Delivery Options

Your may change your preferred document delivery address online or through the call center until 11:59pm on the day of your interview appointment. There is no cost to change your delivery preferences.

Collecting Your Passport/Visa

RPX provides "Hold at Location" facilities where your passport is held for pick-up in case your delivery address is not serviceable by RPX. You will see a list of RPX locations when you schedule your interview appointment and can choose the most convenient location from that list.

Passports will be held by RPX for 15 working days. If you do not collected your passport within that time, your passport will be returned to the Embassy/Consulate General that processed your application.

Supporting Documents

To collect your passport from RPX, you must present your original (not a photocopy) government-issued photo ID.

If a representative is collecting your passport from RPX on your behalf - even in case of family members - the representative must present:

  • their own original government-issued photo ID for identification
  • a photocopy of your government-issued photo ID
  • a letter of authority, signed by you, authorizing your representative to collect your passport. The letter of authority must contain the following information:
    • your representative's full name as shown on their government-issued photo ID
    • your name
    • your fee receipt number (immigrant visa applicants must include their receipt number on the letter)

If the applicant is under the age of 16, the following documents are required:

  • a clear photocopy of the applicant's visa fee payment receipt
  • an original, signed letter of authority from either of the applicant's parents
  • a clear photocopy of the government-issued photo ID belonging to the parent who signed the applicant's letter of authority
  • the representative's original government-issued photo ID
    Please note: In case of a group/family, a single letter of authority with the required information for each of the applicants will be accepted.

RPX will be unable to deliver the passport if any of the above mentioned documents are not available.