Passport/Visa Collection Locations
Once your visa is approved, the RPX courier service will return your passport to you at the address that you specified when you scheduled your appointment. Your passport will be delivered only to the address you specified when you scheduled your visa interview. There are no extra fees associated with this service. The cost for RPX to return your visa and passport to you is included in the visa application fee.
Click here to view passport/visa pick-up locations.
|City||Offices||Hours Of Operation||Address||Description|
|Jakarta||Jakarta - RPX||10:00 - 15:00||Jl.Prof.Dr.Satrio No.64B, ex "Gado2 Cemara"
Jakarta, Jakarta 12310 Map
|Near WTC building|
|Bandung||Bandung - RPX||10:00 - 16:00||Jl. Sempurna No. 12
Bandung, West Java 40161 Map
|Near "Cipaganti" travel|
|Denpasar||Denpasar - RPX||10:00 - 16:00||Jl. By Pass Ngurah Rai No. 72
Denpasar, Bali 80361 Map
|Near "Kasih Ibu" kedonganan hospital|
|Manado||Manado - RPX||10:00 - 16:00||Jl. WR Supratman No. 41
Manado, Nort Sulawesi 95478 Map
|Behind Swiss Bell hotel|
|Medan||Medan - RPX||10:00 - 16:00||Jl. Mongunsidi No. 19
Medan, North Sumatera 20157 Map
|Near "Boloni" hospital|
|Surabaya||Surabaya - RPX||10:00 - 16:00||Jl. Jemursari No. 7A
Surabaya, East Java 60237 Map
|Across "Jamsostek" office|
|Ujung Pandang||Ujung Pandang - RPX||10:00 - 16:00||Jl. Airport No. 16
Hasanuddin Airport Area
Ujung Pandang, South Sulawesi 90552 Map
|Inside "Old airport" area, the only courier company|
|Jepara||Jepara - RPX||10:00 - 16:00||Jl. Jend Sudirman No. 13
Jepara, Central Java 59425 Map
|Across "Kamal Djunaidi" stadium|
|Cirebon||Cirebon - RPX||10:00 - 16:00||Jl. Brigjen Dharsono No. 90
Cirebon, West Java 45153 Map
|Near "ACC" office|
|Batam||Batam - RPX||10:00 - 16:00||Jl. Yos Sudarso Kav.2 No. 66
Batam, Kepulauan Riau 29432 Map
|After TOYOTA Agung showroom|
|Pekanbaru||Pekanbaru - RPX||10:00 - 16:00||Ruko Komplek Perkantoran Bukit Raya Indah, Jl. Sudirman Raya No. 7 D
Kel. Simpang Tiga, Kec. Bukit
Pekanbaru, Riau 28282 Map
|Near "MTQ and BRI Bank"|
|Balikpapan||Balikpapan - RPX||10:00 - 16:00||Jl. Marsma Iswahyudi No.17
Balikpapan, East Kalimantan 76114 Map
|Near "Sepingan Gas Station"|
|Banjarmasin||Banjarmasin - RPX||10:00 - 16:00||Jl. A. Yani Km 7,2 Rt 01 NO. 50
Kertak Hanyar Kab. Banjar
Banjarmasin, South Kalimantan 70654 Map
|Across "Honda Trio motor" showroom|
|Pontianak||Pontianak - RPX||10:00 - 16:00||Jl. Merdeka No. 575
Pontianak, West Kalimantan 78111 Map
|Across "Aneka Rasa" restaurant|
|Palembang||Plembang - RPX||10:00 - 16:00||Jl. Jend. Sudirman Km 3.5 No. 12 C
Palembang, South Sumatera 30126 Map
|Across "Samudra Indonesia" office|
|Yoyakarta||Yogyakarta - RPX||10:00 - 16:00||Jl. Ringroad Utara Km 5
Maguwoharjo, Depok Sleman
Yoyakarta, DI Jogya 55282 Map
|Near "MAKRO" supermarket|
|Solo||Solo - RPX||10:00 - 16:00||Jl. Slamet Riyadi No. 505
Solo, Central Java 57146 Map
|Near "Kleco" market|
|Semarang||Semarang - RPX||10:00 - 16:00||Jl. R.E. Martadinata No. 168
Semarang, Central Java 50144 Map
|Next to Rumah Duka Thionghoa "IE WAN"|
Click here to view Out of Service/Out of Delivery areas. RPX will not be able to deliver to these Out of Service/Out of Delivery areas. If you select any of these areas for your document delivery address, you will be notified by RPX to collect your passports/documents from the nearest RPX location.
Changing Delivery Options
Your may change your preferred document delivery address online or through the call center until 11:59pm on the day of your interview appointment. There is no cost to change your delivery preferences.
Collecting Your Passport/Visa
RPX provides "Hold at Location" facilities where your passport is held for pick-up in case your delivery address is not serviceable by RPX. You will see a list of RPX locations when you schedule your interview appointment and can choose the most convenient location from that list.
Passports will be held by RPX for 15 working days. If you do not collected your passport within that time, your passport will be returned to the Embassy/Consulate General that processed your application.
To collect your passport from RPX, you must present your original (not a photocopy) government-issued photo ID.
If a representative is collecting your passport from RPX on your behalf - even in case of family members - the representative must present:
- their own original government-issued photo ID for identification
- a photocopy of your government-issued photo ID
- a letter of authority, signed by you, authorizing your representative to collect your passport. The letter of authority must contain the following information:
- your representative's full name as shown on their government-issued photo ID
- your name
- your fee receipt number (immigrant visa applicants must include their receipt number on the letter)
If the applicant is under the age of 16, the following documents are required:
- a clear photocopy of the applicant's visa fee payment receipt
- an original, signed letter of authority from either of the applicant's parents
- a clear photocopy of the government-issued photo ID belonging to the parent who signed the applicant's letter of authority
- the representative's original government-issued photo ID
Please note: In case of a group/family, a single letter of authority with the required information for each of the applicants will be accepted.
RPX will be unable to deliver the passport if any of the above mentioned documents are not available.