Contact Us

Hours of Operation

Bahasa Indonesia and English-speaking customer service agents are ready to assist you Monday - Friday from 7:00am to 7:00pm. The call center is closed for Indonesian and U.S. holidays.

Contact Information

If you need help with your visa application or want to learn more about obtaining a visa to travel to the U.S., please contact us via any of the means shown below. Visa application services call center agents are able to assist you via telephone, chat or email.

Telephone: Please contact a customer service representative using one of these telephone numbers:

  • Indonesia Callers: If you are in Indonesia, we offer multiple numbers to contact us:
    • If you calling from a mobile or landline with IDD calling available, please call 007 803 601 5235.
    • If you are calling from a mobile which is VOIP enabled, please call +603 20323901.
    • Please call +21 5797 7734 if you are unable to call the above numbers.
  • International Callers: If you are calling from the United States, you can reach a customer service representative at (214) 571-1600. Hours of operation in the continental U.S. are 7pm-7am EST / 6pm-6am CST / 5pm-5am MST / 4pm-4am PST.

Chat: To chat with a customer service representative, please click here.

Email: To reach a customer service representative via email, please write to us at:

Contact Address

You will receive a response to your email within 48 working hours.