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Hours of Operation

Customer service agents are ready to assist you Monday - Friday from 8:00 a.m. to 8:00 p.m., India Standard Time (IST), and Sunday from 9:00 a.m. to 6:00 p.m., IST.

Callers from the United States can reach the contact centers 24-hours a day between Monday at 8:00 a.m. and Friday at midnight, Eastern Standard Time (EST).

The call centers are only closed on Saturdays, Christmas Day, New Year’s Day, Diwali, and Holi

Check Your Visa Application Status

You may check your DS-160/ Immigration Case and visa application status online here by entering your interview location and your DS-160 barcode / Immigration case number.

Check the Status of Your Passport

Instant: Enter your passport number below to check on the status. If your passport is ready for pick-up, please collect it in a timely manner and bring supporting documents. If your passport is not collected in a timely manner it will be sent back to the Embassy or Consulate.

Email: You may also send an email to passportstatus@ustraveldocs.com In the subject and/or body enter only a valid passport number exactly as it was entered at the time the appointment was scheduled. Do not enter any additional text. You will receive an automatic response with the status.

Contact Information

If you need help with your visa application or want to learn more about obtaining a visa to travel to the U.S., please contact us via any of the means shown below. Visa application services call center agents are able to assist you via email, telephone or chat.

Email: To reach a customer service representative via email, please write to support-india@ustraveldocs.com.

Telephone: Please contact a customer service representative using one of these telephone numbers:

  • Callers in India: Call +91 120 4844644 or +91 40 46258222.
  • Callers in the United States: Call +1 703 520 2239.

Skype: To use Skype to speak to a customer service representative Monday - Friday from 8:00 a.m. to 8:00 p.m., India Standard Time (IST), and Sunday from 9:00 a.m. to 6:00 p.m., IST, Callers from the United States can speak to customer service representative 24-hours a day between Monday at 8:00 a.m. and Friday at midnight, Eastern Standard Time (EST). Please add a new contact to your Skype account with the Skype name ustraveldocsindia.

Skype Me™!

Reporting Fraud

Please contact us if you are aware of suspicious activities, paid unnecessary fees, or believe you have experienced fraud at any point in your visa application process. This can include but is not limited to: paying your MRV fee, scheduling your visa interview or receiving your passport. If any of these apply please contact us immediately at fraud@ustraveldocs.com.