The U.S. Department of State is currently experiencing technical problems with its visa system, which are affecting global operations. This issue is worldwide and is not specific to any particular country or visa category. We recognize and deeply regret the inconvenience to travelers. We are doing everything possible to return passports with visas as soon as we are able to complete processing. We regret that we are currently unable to predict how long the delay will be. Applicants will be notified immediately once their passport is ready for pickup with the U.S. visa.

Applicants who interviewed with the U.S. Embassy/Consulate after July 20 and who would like their passports returned to them without the U.S. visa may send an email to the contact center with their their name, passport number, and date of interview.

Applicants who have an urgent need to travel to the United States may also send an email to our call center with their name, passport number, and nature of the emergency. Please understand that only true emergencies of an extraordinary humanitarian nature can be considered for exceptional handling.

We appreciate your patience as we work to resolve this matter and apologize for the inconvenience.

Special Notice to Members of Special Olympics Delegation:

The MRV fees (visa application fees) for the members of delegations traveling to the United States for the 2014 Special Olympics Summer Games Invitational and the 2015 Special Olympics World Summer Games will be waived.   Delegation members include athletes, coaches, judges, doctors, and spokespersons.  Those requiring visas will need to complete all other visa processing requirements.  To apply for a visa as a delegation member for the Special Olympics please contact the call center.