Contact Us

On this page:


Hours of Operation

English- and Korean-speaking customer service agents are ready to assist you 9 a.m. to 6 p.m. Monday through Friday. The call center is closed for U.S. and South Korean holidays.

Check Your Visa Application Status

If you are a nonimmigrant applicant, you may check your DS-160 and visa application status online here by entering your interview location and your DS-160 barcode number. If you are an immigrant visa applicant you will enter your case number.

Passport Tracking Options

Instant: Enter your passport number below to check on the status. If your passport is ready for pick-up, please bring supporting documents and collect it in a timely manner. If your passport is not collected in a timely manner it will be sent back to the Embassy or Consulate.

Email: Send an email to passportstatus@ustraveldocs.com and in the subject and/or body enter a valid passport number exactly as it was entered at the time the appointment was scheduled, and you will receive an automatic response with the status.

Contact Information

If you need help with your visa application or want to learn more about obtaining a visa to travel to the U.S., please contact us via any of the means shown below. Visa application services call center agents are able to assist you via telephone or chat.

Telephone: Please contact a customer service representative using the telephone number:

  • Callers in Seoul: Please call (02) 6009 9170.
  • Callers in South Korea: Please call 1600 8884 without the area code.
  • Callers in the United States: Please call (703) 520 2234 during the following times and days of the week to adjust for South Korea's time difference:
Call Center Schedule When Dialing from the United States
Day of the Week Pacific Time Mountain Time Central Time Eastern Time
Sunday 5 p.m. to 2 a.m. (Monday) 6 p.m. to 3 a.m. (Monday) 7 p.m. to 4 a.m. (Monday) 8 p.m. to 5 a.m. (Monday)
Monday 5 p.m. to 2 a.m. (Tuesday) 6 p.m. to 3 a.m. (Tuesday) 7 p.m. to 4 a.m. (Tuesday) 8 p.m. to 5 a.m. (Tuesday)
Tuesday 5 p.m. to 2 a.m. (Wednesday) 6 p.m. to 3 a.m. (Wednesday) 7 p.m. to 4 a.m. (Wednesday) 8 p.m. to 5 a.m. (Wednesday)
Wednesday 5 p.m. to 2 a.m. (Thursday) 6 p.m. to 3 a.m. (Thursday) 7 p.m. to 4 a.m. (Thursday) 8 p.m. to 5 a.m. (Thursday)
Thursday 5 p.m. to 2 a.m. (Friday) 6 p.m. to 3 a.m. (Friday) 7 p.m. to 4 a.m. (Friday) 8 p.m. to 5 a.m. (Friday)
Friday Closed Closed Closed Closed
Saturday Closed Closed Closed Closed

Email: To reach a customer service representative via email, please write to support-korea@ustraveldocs.com.

Skype: To use Skype to speak to a customer service representative from 9 a.m. to 6 p.m., add a new contact to your Skype account with the Skype ID ustraveldocs_apac.

Warning: Please verify the Skype ID of the US Visa Service Desk before adding it. Our Skype ID is ustraveldocs_apac. Agents will not instruct you to pay your MRV fee over the phone; we strongly advise you to verify payment instructions on the Bank and Payment options page before paying your MRV Fee. Our call center agents will not engage in a chat conversation via Skype. A chat option is available through a different application on this page.

In order to make sure you are connecting to the right Skype ID please click on the icon below to place a call.

Skype Me™!

Chat: To chat with a customer service representative from 9 a.m. to 6 p.m., please click the image below.

Reporting Fraud

Please contact us if you are aware of suspicious activities, paid unnecessary fees, or believe you have experienced fraud at any point in your visa application process. This can include but is not limited to: paying your MRV fee, scheduling your visa interview or receiving your passport. If any of these apply please contact us immediately at fraud@ustraveldocs.com.