Contact Us

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Hours of Operation

For applicants from Sri Lanka & Maldives, English, Sinhalese and Tamil speaking customer service agents are ready to assist you from 8:00 a.m. to 8:00 p.m. local Sri Lankan time and 8:00 a.m. to 8:00 p.m., Eastern Standard Time in the United States. The call center is closed weekends and local national holidays, as observed by the U.S. posts.

Check Your Visa Application Status

You may check your DS-160/ Immigration Case and visa application status online website by entering your interview location and your DS-160 barcode / Immigration case number.

Contact Information

If you need help with your visa application or want to learn more about obtaining a visa to travel to the United States, please contact us via any of the means shown below. Visa application services call center agents are able to assist you via telephone or chat.

Email: To reach a customer service representative via email, please write to support-srilanka@ustraveldocs.com

Telephone: Please contact a customer service representative using one of these telephone numbers:

  • Callers in Sri Lanka: Call +94-11-7703703
  • Callers in the United States: Call 17039883469

Web call: You can talk to us directly through your browser, if you are using Chrome, Firefox, Safari11 or Opera. Make sure the audio features on your device are enabled as the functionality is restricted to audio connections only. Click on the green button to begin.

Skype for Business: To use Skype to speak to a customer service representative during regular hours of operation, add a new contact to your Microsoft or Skype for Business account with the Skype for Business name ustraveldocs-SriLanka@ustravelhub.com.

Skype Me™!

Chat: To chat with a customer service representative, please click the image below. Chat software works with Internet Explorer 8.0, Internet Explorer 7.0, Internet Explorer 6 Service Pack 2, and Firefox 3.6.

Reporting Fraud

Please contact us at fraud@ustraveldocs.com if you have experienced fraud or have been asked to pay any unnecessary fees to pay your MRV fee, schedule your visa interview, or ship documents to or from the consular section.