Track My Passport FAQ

Question List
  1. Why only one passport per envelope? Why no family discounts?
  2. How will I get my passport back after the interview?
  3. What do I need to show to pick up the passport at the courier location?
  4. What happens to my passport if I'm not at home when the courier arrives?
  5. Does my passport have to be delivered to my house?
  6. What do I need to show to the courier when they deliver my passport?
  7. What types of ID are acceptable as proof-of-identity?
  8. Can someone besides me pick up or receive delivery of my passport?
  9. What is "Hold At Location?"
  10. Do I have to pay any fees for courier services?
Questions and Answers

Q.1 Why only one passport per envelope? Why no family discounts?

There is no additional charge for the courier to return your passport to you. All costs are included in your visa application fee. The courier's security and safety rules require separate tracking of every passport.


back to top

Q.2 How will I get my passport back after the interview?

You must pick up your passport at the courier location you selected at the time you scheduled your interview. If you want to change this location you may do so until midnight of the day before your appointment. If you are planning urgent travel, the courier location closest to the location of your interview may result in a faster pick-up time. The cost of the courier service is included in the visa application fee.


back to top

Q.3 What do I need to show to pick up the passport at the courier location?

In order to ensure that your passport and visa are not given to an unauthorized person, you must present a government-issued photo ID for identification when you collect your passport. You must also sign for all documents handed over to you by the courier.


back to top

Q.4 What happens to my passport if I'm not at home when the courier arrives?

The courier will attempt to deliver your passport only at the address you selected or provided when you scheduled your interview. If the courier is unable to deliver, for example, because no one is home, the courier will leave a notice indicating the attempted delivery. If you receive a notice like this, contact the courier immediately. If your passport is not delivered to you within 10 business days, it will be returned to the Embassy. If this happens, contact our call center for assistance.


back to top

Q.5 Does my passport have to be delivered to my house?

No. Your passport can be delivered to your office or to a member of your family. If your passport is delivered to someone other than yourself, the recipient must present a government-issued photo ID for identification in order to accept delivery of your passport.


back to top

Q.6 What do I need to show to the courier when they deliver my passport?

In order to ensure that your passport and visa are not given to an unauthorized person, you must present a government-issued photo ID for identification when you collect your passport. You must also sign for all documents handed over to you by the courier.


back to top

Q.7 What types of ID are acceptable as proof-of-identity?

Acceptable IDs for Malaysian citizens

  • a valid Malaysia Identity Card
  • a valid Malaysian driver's license

Acceptable IDs for third-country nationals (people residing in Malaysia who are not citizens of Malaysia)

  • a copy of your passport
  • a valid Malaysian driver's license
  • a PR card
  • a new photo Work Permit, "S" Pass or Dependent Card

back to top

Q.8 Can someone besides me pick up or receive delivery of my passport?

Yes. However, your representative - even in case of family members - must present the following in order to collect your passport:

  • their own original government-issued photo ID for identification
  • a photocopy of your government-issued photo ID
  • a letter of authority, signed by you, authorizing your representative to collect your passport. The letter of authority must contain the following information:
    • your representative's full name as shown on their government-issued photo ID
    • your name
    • your fee receipt number (immigrant visa applicants must include their receipt number on the letter)

If the applicant is under the age of 16, the following documents are required from the representative:

  • a clear photocopy of the applicant's visa fee payment receipt
  • an original, signed letter of authority from either of the applicant's parents
  • a clear photocopy of the government-issued photo ID belonging to the parent who signed the applicant's letter of authority
  • the representative's original government-issued photo ID
Please note: In case of a group/family, a single letter of authority with the required information for each of the applicants will be accepted.

back to top

Q.9 What is "Hold At Location?"

"Hold at Location" is a term meaning the courier will hold your passport at a designated courier location in case your preferred delivery address is not serviceable by the courier. You can choose the most convenient courier location (for example, closest to your residence or office) from a list when schedule your interview appointment.


back to top

Q.10 Do I have to pay any fees for courier services?

No. The cost of courier services is included in your visa application or immigrant visa fee.


back to top