Contact Us

Hours of Operation

English-speaking customer service agents are ready to assist you Monday - Friday from 9am to 7pm Nigerian time and 3am to 1pm EST. The call center is closed for Nigerian and U.S. holidays.

Check Your Visa Application Status

If you are a nonimmigrant applicant, you may check your DS-160 and visa application status online here by entering your interview location and your DS-160 barcode number. If you are an immigrant visa applicant you will enter your case number.

Check the Status of Your Passport

Instant: Enter your passport number below to check on the status. If your passport is ready for pick-up, please bring supporting documents and collect it in a timely manner. If your passport is not collected in a timely manner it will be sent back to the Embassy or Consulate.

Email: Send an email to passportstatus@ustraveldocs.com and in the subject and/or body enter a valid passport number exactly as it was entered at the time the appointment was scheduled, and you will receive an automatic response with the status.

Contact Information

If you need help with your visa application or want to learn more about obtaining a visa to travel to the U.S., please contact us via any of the means shown below. Visa application services call center agents are able to assist you via telephone, chat or email.

Telephone: To speak with a call center representative, please call +23414406295.

If you are experiencing difficulties speaking with a call center representative, please dial +17035202580, let it ring for five seconds and hang up. You will receive an immediate call from the call center.

If you are calling from Nigeria and would like our service to call you, please enter your local phone number from Nigeria and click on Call.

Click to Call

Skype: To use Skype to speak to a customer service representative during regular hours of operation, add a new contact to your Skype account with the Skype name ustraveldocs-nigeria.

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Email: To reach a customer service representative via email, please write to us at:

Contact Address

Chat: To chat with a customer service representative, please click the image below.