Contact Us

Hours of Operation

English-speaking customer service agents are ready to assist you Monday - Friday from 9:00am to 7:00pm. The call center is closed for Nigerian and U.S. holidays.

Check the Status of Your Passport

Send an email to passportstatus@ustraveldocs.com and in the subject and/or body enter a valid passport number exactly as it was entered at the time the appointment was scheduled, and you will receive an automatic response with the status.

Contact Information

If you need help with your visa application or want to learn more about obtaining a visa to travel to the U.S., please contact us via any of the means shown below. Visa application services call center agents are able to assist you via telephone, chat or email.

Telephone: Please contact a customer service representative using one of these telephone numbers:

  • Callers in Nigeria - If you are in Nigeria, please call (234)-9-460-1748.

Chat: To chat with a customer service representative, please click the image below.

Email: To reach a customer service representative via email, please write to us at:

Contact Address