How Are We Doing?

We're committed to monitoring the quality of the services and products we provide, as part of an ongoing improvement process. We would appreciate your feedback on our performance. (All submissions are anonymous.) Click here to complete a quick survey.

Contact Us

On this page:


Hours of Operation

English- and Tagalog-speaking customer service agents are ready to assist you Monday - Friday from 9:00am to 5:00pm. The call center is closed for Philippine and U.S. holidays.

  • Live Chat: Please make sure you are using Chrome, Firefox, Safari or Opera as a browser. To chat with a customer service representative, please click on the "LIVE CHAT" button below, enter your information as required and press the chat icon. The session will be secure and encrypted. To facilitate the provision of our services, we use session cookies. By using this service, you are agreeing to it.

 

LIVE CHAT
LIVE CHAT
LIVE CHAT

 

Check Your Visa Application Status

If you are a nonimmigrant applicant, you may check your DS-160 and visa application status online here by entering your interview location and your DS-160 barcode number. If you are an immigrant visa applicant you will enter your case number.

Check the Status of Your Passport

Instant: Enter your passport number below to check on the status. If your passport is ready for pick-up, please bring supporting documents and collect it in a timely manner. If your passport is not collected in a timely manner it will be sent back to the Embassy or Consulate.

 

 

Email: Send an email to passportstatus@ustraveldocs.com and in the subject and/or body enter a valid passport number exactly as it was entered at the time the appointment was scheduled, and you will receive an automatic response with the status.

Required Information

Please have all of the following information on hand before contacting the call center:

  • The visa applicant's first and last name
  • The visa applicant's passport number
  • The visa applicant's date of birth
  • The visa applicant's email address
  • The U.S. Embassy/Consulate where the visa applicant will appear for an interview

 

If you do not have all of the information listed above then the call center will not be able to help you. Please collect the missing information and then call back.

Contact Information

If you need help with your visa application or want to learn more about obtaining a visa to travel to the U.S., please contact us via any of the means shown below. Visa application services call center agents are able to assist you via telephone, chat or email.

Telephone: Please contact a customer service representative using one of these telephone numbers:

  • Information - If you are in the Philippines and wish to learn more about obtaining a visa to travel to the U.S., please call (02)85488223 or (02)77928988.
  • International Callers: Applicants calling from the United States can reach a customer service representative at +1 703 520 2235. Hours of operation in the continental U.S. are 9 pm- 5 am EST.
  • Click to Talk: You can talk to us directly through your browser from any device. This service is free of charge and utilizes internet connection. The session is encrypted and secure.

    Please make sure you are using Chrome, Firefox, Safari or Opera as a browser. To begin, click on the "Click to Talk" button below, enter your information as required and press the phone icon. Please make sure the audio features on your device are enabled or share permission if asked for: microphone and speaker.
    The functionality of the widget was intentionally restricted to messaging and to audio connections only. Your communication will be secure. It's deleted the very moment you close your browser. Your webcam is never accessed! To facilitate the provision of our services, we use session cookies. By using this service, you are agreeing to it.

 

 
 
Click to Talk
 
Click to Talk
 
Click to Talk

 

Email: To reach a customer service representative via email, please write to us at:

support-philippines@ustraveldocs.com

 

Reporting Fraud

Please contact us if you are aware of suspicious activities, paid unnecessary fees, or believe you have experienced fraud at any point in your visa application process. This can include but is not limited to: paying your MRV fee, scheduling your visa interview or receiving your passport. If any of these apply please contact us immediately at fraud@ustraveldocs.com.