Contact Us

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Hours of Operation

English- and Spanish-speaking customer service agents are ready to assist you 8 a.m. to 7 p.m. Monday through Friday and 9 a.m. to 3 p.m. Saturdays. The call center is closed Sundays, December 25, and January 1.

Check Your Visa Application Status

If you are a nonimmigrant applicant, you may check your DS-160 and visa application status online here by entering your interview location and your DS-160 barcode number. If you are an immigrant visa applicant you will enter your case number.

Check My Passport Status

Instant: Enter your passport number below to check on the status. If your passport is ready for pick-up, please bring supporting documents and collect it in a timely manner. If your passport is not collected in a timely manner it will be sent back to the Embassy or Consulate.

Email: Send an email to passportstatus@ustraveldocs.com and in the subject and/or body enter a valid passport number exactly as it was entered at the time the appointment was scheduled. Do not include any additional text. You will receive an automatic response with the status.

Contact Information

If you need help with your visa application or want to learn more about obtaining a visa to travel to the U.S., please contact us via any of the means shown below. Visa application services call center agents are able to assist you via telephone, e-mail, or chat.

Telephone: Please contact a customer service representative using one of these telephone numbers:

  • Callers in El Salvador: Call 2113-3122 or 2113-3130.
  • Callers in the United States 8 a.m. to 7 p.m. Central Time Monday through Friday and 9 a.m. to 3 p.m. Central Time Saturdays: Call (703) 745-5476.

Email: To reach a customer service representative via email, please write to support-elsalvador@ustraveldocs.com.

Skype: To use Skype to speak to a customer service representative from 8 a.m. to 7 p.m. Monday through Friday and 9 a.m. to 3 p.m. Saturdays, please click on the Skype icon below, or add a new contact on your Skype account with the Skype name ustraveldocs-elsalvador.

Skype Me™!

Chat: To chat with a customer service representative, please click the image below.