Contact Us

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Hours of Operation

English and Thai speaking customer service agents are ready to assist you from 8:00 a.m. to 8:00 p.m. local Thai time and 8:00 a.m. to 8:00 p.m., Eastern Standard Time in the United States. The call center is closed weekends and Thai national holidays, as observed by the U.S. posts.

Check the Status of Your Visa

You can check the status of your application any time at the following website

Check the Status of Your Passport

Instant: Enter your passport number below to check on the status.

Email: Send an email to and in the subject and/or body enter a valid passport number exactly as it was entered at the time the appointment was scheduled, and you will receive an automatic response with the status.

Contact Information

If you need help with your visa application or want to learn more about obtaining a visa to travel to the United States, please contact us via any of the means shown below. Visa application services call center agents are able to assist you via email, telephone or chat.

Email: To reach a customer service representative via email, please write to

Telephone: Please contact a customer service representative using one of these telephone numbers:

  • Callers in Thailand: Call 02 105 4110.
  • Callers in the United States: Call +17036657349.

Skype: To use Skype to speak to a customer service representative during regular hours of operation, add a new contact to your Skype account with the Skype name ustraveldocs-thailand.

WARNING: Please verify the Skype ID of the US Visa Service Desk before adding it. Our Skype ID is ustraveldocs-thailand. Agents will not instruct you to pay your MRV fee over the phone; we strongly advise you to verify payment instructions on the Bank and Payment options page before paying your MRV Fee. Our call center agents will not engage in a chat conversation via Skype. A chat option is available through a different application on this page.

In order to make sure you are connecting to the right Skype ID please click on the icon on the bottom of this page to place a call.

Skype Me™!

Chat: To chat with a customer service representative, please click the image below. Chat software works with Internet Explorer 8.0, Internet Explorer 7.0, Internet Explorer 6 Service Pack 2, and Firefox 3.6.

Reporting Fraud

Please contact us if you are aware of suspicious activities, paid unnecessary fees, or believe you have experienced fraud at any point in your visa application process. This can include but is not limited to: paying your MRV fee, scheduling your visa interview or receiving your passport. If any of these apply please contact us immediately at