Track and Retrieve My Passport

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If your visa application is approved, your passport and visa will be returned to you via the courier. You will receive a notification via e-mail and SMS as soon as your passport is ready to be delivered to you.

You may choose to have your passport and visa returned to your home/business address in Austria or collect them from the  pick-up office in central Vienna.

If you do not have an Austrian address, you can only choose the Pickup option.

Pickup from Pack&Weg! office location in Vienna - free of charge

You have the option to pick-up your passport from the Pack&Weg! office located on 1050 Wien, Kettenbrückengasse 5. Please find the location here.

You will be notified by email and SMS as soon as the passport is ready for collection.

You must collect your passport within 14 calendar days. After that, your passport will be returned to the Embassy/Consulate.

Opening hours

Monday-Friday: 10:00-17:30
Holidays, Saturday and Sunday: Closed

When you come to the pickup point to pick-up your passport, you need to present a valid photo ID (passport, driver’s license, identification card) and the parcel number (ISL-number) . If somebody else will pick-up the passport on your behalf, that person will have to present the parcel number and a valid photo ID (passport, driver’s license, identification card).

Please note that the parcel number (ISL-number) needed for collecting the passports cannot be tracked online, it is only an identification internal number.

Premium Home Delivery with DHL Express

With this delivery option,  your passport will be returned to the delivery address indicated on your profile. There is an additional fee to be paid for this service. This fee is paid at the time of scheduling the visa interview or registering for interview waiver.

You will receive a notification via e-mail and SMS as soon as your passport is ready to be delivered to you. Once you receive the tracking number you may check the status of your delivery here.

  • The courier will make 2 delivery attempts for express shipments.
  • If the intended recipient is not available to sign for the package, another person at the same address may provide a photo ID and he/she can receive the shipment.
  • In the case of failed delivery attempt, if the recipient is not available, a notice will be left at the delivery address. Generally, the second attempt is made on the next day.
  • In the case of undelivered shipments, DHL will return the shipments back to the consulate.


In the event that the visa is refused and the passport is not returned with the premium home delivery, applicants are entitled to a refund of the Premium Service (Home Delivery) fee as purchased by Credit/Debit Card on the website only. Within 5 business days of the Visa refusal, applicants must send an email to along with their DS-160 number. Once received, GTS will review the refund request and once validated GTS will issue a refund to the applicant’s card on file within 10 business days. Applicants who applied via a group payment and who were denied a Visa are also entitled to a refund by following the above steps. Refunds are not permitted under any other circumstances.

Change Delivery Options

You may modify your delivery address or your delivery option until 23:59 the day before your interview appointment. We strongly advise you not to change the delivery option or delivery address after the time limit. Any changes to your  delivery address or delivery option after this time limit will lead to a delay in your passport delivery. 

If you need to change the delivery option from pickup to Premium Delivery, please proceed as following:

  • AFTER the passport is released by the US Embassy/Consulate - you will have received an email containing your ISL number; in this case, please visit: in order to complete the payment for the home delivery and register your delivery address; do NOT use your UID when making this payment, please use the ISL number received.
  • BEFORE the passport is released by the US Embassy/Consulate - please go directly to, enter your UID, select the correct number of applicants and complete the payment and address registration.

For any other queries related to the delivery fee payment please contact directly the courier provider at

Check the Status of Your Visa

You can check the status of your application any time at this website: Please wait at least three business days following your visa interview to check on the status of your application. The system may not have updated the status of your application prior to that time, and thus the message you receive may not reflect the actual status of your application.

Passport Tracking Options

For your convenience, you have several options to choose from to track the location of your passport.

Instant: Enter your passport number below to check on the status.


When the status shows "ready for pick up", it means that DHL is about to deliver your passport at the address indicated during the appointment scheduling process.

The Embassy or the Consulate cannot help you regarding the status of your passport delivery. Please do not contact the Embassy or Consulate regarding the status of your passport delivery.

Email: Send an e-mail to and in the subject and/or body enter a valid passport number exactly as it was entered at the time the appointment was scheduled. Do not include any additional text. You will receive an automatic response with the status.

Online: You can track your passport online here.