Passport/Visa Collection Locations

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Once your visa is approved, Toll Priority will deliver your passport to the location you specified when you scheduled your appointment. Take note that the courier does not deliver passports or visas to post office boxes. The initial cost for Toll Priority to deliver your passport is included in the visa application fee. The Courier will attempt delivery to your nominated address, if you are not available to sign for you passport you may be required to pick up your parcel from a courier depot or pay for an additional delivery.

Change Delivery Options

You may change your preferred document delivery address online or through the call center until 11:59 p.m. the day of your interview appointment. 

Track Your Passport

Click here to track your passport's delivery status. You may also send an email to In the subject and/or body enter only a valid passport number exactly as it was entered at the time the appointment was scheduled. Do not enter any additional text. You will receive an automatic response with the status.