Contact Us
On this page:
Hours of Operation
English and Standard Arabic speaking customer service agents are ready to assist you 5 days a week from Sunday to Thursday 8 a.m. to 4 p.m. local Bahraini time and 3 a.m. to 11 a.m., Eastern Standard Time in the United States. The call center will be closed on holidays observed by the U.S. Embassy/Consulate.
Chat: To chat with a customer service representative, please click the image below.
Chat software works with Internet Explorer 8.0, Internet Explorer 7.0, Internet Explorer 6 Service Pack 2, and Firefox 3.6.
Check the Status of Your Visa
You can check the status of your application any time at the following website.
Contact Information
If you need help with your visa application or want to learn more about obtaining a visa to travel to the United States, please contact us via any of the means shown below. Visa application services call center agents are able to assist you via email, telephone or chat.
Please ensure you have your passport number, DS-160 number, and email address available when you call as they will be requested by the agent.
Email: To reach a customer service representative via email, please write to support-Bahrain@ustraveldocs.com.
Telephone: Please contact a customer service representative using one of these telephone numbers:
- Callers in Bahrain: Call 973 16 19 8885.
- Callers in the United States: Call 1 703 520 2241. Click to Call
Web call: You can talk to us directly through your browser, if you are using Chrome, Firefox, Safari11 or Opera. Make sure the audio features on your device are enabled as the functionality is restricted to audio connections only. Click on the green button to begin.
Skype for Business: To use Skype to speak to a customer service representative during regular hours of operation, add a new contact to your Microsoft or Skype for Business account with the Skype for Business name ustraveldocs-bahrain@ustravelhub.com.
Reporting Fraud
Please contact us at fraud@ustraveldocs.com if you have experienced fraud or have been asked to pay any unnecessary fees to pay your MRV fee, schedule your visa interview, or ship documents to or from the consular section.