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Contact Us

On this page:

Hours of Operation

English, Mandarin and Cantonese speaking customer service agents are ready to assist you Monday through Friday, 9 a.m. to 5 p.m. The call center is closed weekends and Chinese national holidays, as observed by the U.S. posts.


Chat: To chat with a customer service representative, please click the chat icon below. The chat icon will appear on this screen during regular business hours when an agent is available. Chat software works with Google Chrome v.40, Mozilla Firefox v.35 and Internet Explorer 11.


Check the Status of Your Visa

If you are a nonimmigrant applicant, you may check your DS-160 and visa application status online here by entering interview location and your DS-160 barcode number. If you are an immigrant visa applicant you will enter your case number.

Check the Status of Your Passport

Instant: Enter your passport number below to check on the status.



Email: Send an email to and in the subject and/or body enter a valid passport number exactly as it was entered at the time the appointment was scheduled, and you will receive an automatic response with the status.

Contact Information

If you need help with your visa application or want to learn more about obtaining a visa to travel to the United States, please contact us via any of the means shown below. Visa application services call center agents are able to assist you via email, telephone or chat.

Email: To reach a customer service representative via email, please write to

Telephone: Please make sure you have your passport information at hand when calling us, or we will not be able to help you. Please contact a customer service representative using one of these telephone numbers:

  • Callers in Beijing: 5679-4700 | Callers outside of Beijing: 010-5679-4700
  • Callers in Shanghai: 5191-5200 | Callers outside of Shanghai: 021-5191-5200
  • Callers in the United States: 703 665 1986
  • International callers: +1 703 665 1986
  • Callers in China: You can talk to us directly through your browser, if you are using Chrome, Firefox, Safari11 or Opera. Make sure the audio features on your device are enabled as the functionality is restricted to audio connections only. Click on the green button to begin.


Reporting Fraud

Please contact us at if you have experienced fraud or have been asked to pay any unnecessary fees to pay your MRV fee, schedule your visa interview, or ship documents to or from the consular section.