Contact Us

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Hours of Operation

English and Spanish speaking customer service agents are ready to assist you from 9:00 a.m. to 5:00 p.m. local Cuban time and 9:00 a.m. to 5:00 p.m., Eastern Standard Time in the United States. The call center is closed weekends and holidays, as observed by the U.S. post.

Check the Status of Your Visa

You can check the status of your application any time at the following website

Check the Status of Your Passport

Instant: Enter your passport number below to check on the status.



Contact Information

If you need help with your visa application or want to learn more about obtaining a visa to travel to the United States, please contact us via any of the means shown below. Visa application services call center agents are able to assist you via email, telephone or chat.

Email: To reach a customer service representative via email, please write to

Telephone: Please contact a customer service representative using the following phone number:

    • Call: 17864085995 (Miami)
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Skype:To use Skype for Business to speak to a customer service representative during regular hours of operation from 8:00 a.m. to 7:00 p.m., add a new contact to your Skype for Business account with the Skype for Business name:


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Chat: To chat with a customer service representative, please click the image below. Chat software works with Internet Explorer 8.0, Internet Explorer 7.0, Internet Explorer 6 Service Pack 2, and Firefox 3.6.

Reporting Fraud

Please contact us at if you have experienced fraud or have been asked to pay any unnecessary fees to pay your MRV fee, schedule your visa interview, or ship documents to or from the consular section.