How Are We Doing?

We're committed to monitoring the quality of the services and products we provide, as part of an ongoing improvement process. We would appreciate your feedback on our performance (All submissions are anonymous). Click here to complete a quick survey.

Contact Us

On this page:

Hours of Operation

English and German speaking customer service agents are ready to assist you from 9:00 a.m. to 5:00 p.m. local German time. The call center is closed weekends and German national holidays, as observed by the U.S. posts.

Check the Status of Your Visa

You can check the status of your application any time at the following website

Check the Status of Your Passport

Instant: Enter your passport number below to check on the status.



Email: Send an email to and in the subject and/or body enter a valid passport number exactly as it was entered at the time the appointment was scheduled, and you will receive an automatic response with the status.

Contact Information

If you need help with your visa application or want to learn more about obtaining a visa to travel to the United States, please contact us via any of the means shown below. Visa application services call center agents are able to assist you via email, telephone or chat.

Please note that our call center is currently experiencing a high number of inquiries which may result in an increase waiting time before you are able to speak to a live operator. If you have questions related to National Visa Interest Exceptions or travel to the US in the context of the travel ban, please be sure to check first the US Embassy's FAQ page.

Email: To reach a customer service representative via email, please write to

Telephone: Please contact a customer service representative using one of these telephone numbers:

    • Callers in Germany: Dial +4962137909451*, +498938036830* or +4932221093243* **
    • Callers in the United States: Dial +1 (703) 5202560*
    • *You will be connected to an IVR (interactive voice response) system right away and are welcome to use the self-service option 24/7.
      **Call costs may occur when dialing a German national number with prefix (+4932) 032 and can vary depending on the carrier used to make the call.
    • Free Call (Click to Talk): You can talk to us directly through your browser from any device. This service is free of charge and uses internet connection. The session is encrypted and secure. Please make sure you are using Chrome, Firefox, Safari or Opera as a browser. To begin, click on the "Free Call" button below, enter your information as required and press the phone icon. Please make sure the audio features on your device are enabled or share permission if asked for: microphone and speaker.
      The functionality of the widget was intentionally restricted to messaging and to audio connections only. Your communication will be secure and none of your data will be stored. It's deleted the very moment you close your browser. Your webcam is never accessed! To facilitate the provision of our services, we use session cookies. By using this service, you are agreeing to it.
    • Skype: To use Skype to speak to a customer service representative during regular hours of operation, add a new contact to your Skype account with the Skype name


WARNING: Please make sure to verify the Skype ID of US Visa Service Desk before adding it. Our helpline Skype ID is ''''. We are aware of imposters who use similar Skype names and are pretending to be related to the US Visa Service Desk advising applicants to pay the fees via Western Union or Moneygram. Please note that we don’t support such payment options and we strongly advise you to verify payment instructions on Bank and Payment options page  before paying your MRV Fee.

We’d also like to clarify that our call center agents will not engage in a chat conversation via Skype. Chat option is available through a different application on this page.

In order to make sure you are connecting to the right Skype ID please click on the icon below page to make a call.

Skype Me™!

Chat: To chat with a customer service representative, please click the image below. Chat software works with Internet Explorer 8.0, Internet Explorer 7.0, Internet Explorer 6 Service Pack 2, and Firefox 3.6.

Reporting Fraud

Please contact us at if you have experienced fraud or have been asked to pay any unnecessary fees to pay your MRV fee, schedule your visa interview, or ship documents to or from the consular section.