Contact Us

On this page:

• Hours of Operation
• Check the Status of Your Visa
• Check the Status of Your Passport
• Contact Information
• Reporting Fraud

Hours of Operation

English, Mandarin and Cantonese speaking customer service agents are ready to assist you 9 a.m. to 5 p.m. Local Hong Kong time. The call center is closed weekends and Hong Kong holidays, as observed by the U.S. posts.

• Live Chat: Please make sure you are using Chrome, Firefox, Safari or Opera as a browser. To chat with a customer service representative, please click on the "LIVE CHAT" button below, enter your information as required and press the chat icon. The session will be secure and encrypted. To facilitate the provision of our services, we use session cookies. By using this service, you are agreeing to it.

Check the Status of Your Visa

If you are a nonimmigrant applicant, you may check your DS-160 and visa application status online here by entering interview location and your DS-160 barcode number. If you are an immigrant visa applicant you will enter your case number.

Check the Status of Your Passport

Instant: Enter your passport number below to check on the status.

Email: Send an email to passportstatus@ustraveldocs.com and in the subject and/or body enter a valid passport number exactly as it was entered at the time the appointment was scheduled, and you will receive an automatic response with the status.

Contact Information

If you need help with your visa application or want to learn more about obtaining a visa to travel to the United States, please contact us via any of the means shown below. Visa application services call center agents are able to assist you via email, telephone or chat.

Email: To reach a customer service representative via email, please write to
support-hongkong@ustraveldocs.com.

Telephone: Please make sure you have your passport information at hand when calling us, or we will not be able to help you. Please contact a customer service representative using one of these telephone numbers:

• Callers in Hong Kong and Macau: Call +85258084666
• Callers in the United States: Call +17036651986
• Click to Talk: You can talk to us directly through your browser from any device. This service is free of charge and utilizes internet connection. The session is encrypted and secure.

  Please make sure you are using Chrome, Firefox, Safari or Opera as a browser. To begin, click on the "Click to Talk" button below, enter your information as required and press the phone icon. Please make sure the audio features on your device are enabled or share permission if asked for: microphone and speaker.
  The functionality of the widget was intentionally restricted to messaging and to audio connections only. Your communication will be secure. It's deleted the very moment you close your browser. Your webcam is never accessed! To facilitate the provision of our services, we use session cookies. By using this service, you are agreeing to it.

Reporting Fraud

Please contact us at fraud@ustraveldocs.com if you have experienced fraud or have been asked to pay any unnecessary fees to pay your MRV fee, schedule your visa interview, or ship documents to or from the consular section.