Passport/Visa Collection Locations

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Once your visa is approved, Cargo Expreso will hold your passport at a passport/visa collection office for you to retrieve. There are no extra fees associated with either aspect of this service. The cost for Cargo Expreso to hold your passport is included in the visa application fee.


To view Cargo Expreso passport/visa collection locations, click here

Collecting Your Documents

Cargo Expreso provides facilities where your passport is held for pick-up. You will see a list of Cargo Expreso passport/visa collection locations when you schedule your interview and can choose the most convenient location from that list.

Supporting Documents

To collect your passport you must present your original government-issued photo identification along with a photocopy. We recommend you also bring a printed copy of your appointment letter.

If a representative is collecting your passport from the document collection office on your behalf - even in case of family members - the representative must present:

  • Their own original government-issued photo ID for identification
  • A photocopy of your government-issued photo ID
  • A letter of authority, signed by you, authorizing your representative to collect your passport. The letter of authority must contain the following information:
    • Your representative's full name as shown on their government-issued photo identification
    • His or her identification number
    • Your name, identification number and signature

If the applicant is under the age of 16, the following documents are required:

  • An original, signed letter of authority from either of the applicant's parents which includes the parents’ identification numbers and the identification number of the representative
  • The complete name and identification number of the minor
  • A clear photocopy of the government-issued photo ID belonging to the parent who signed the applicant's letter of authority
  • A photocopy of the birthday certificate of the minor
  • The representative's original government-issued photo ID
    Note: In case of a group/family, a single letter of authority with the required information for each of the applicants will be accepted.

Change Delivery Options

You may change your preferred document delivery address online or through the U.S. Visa Service Desk until midnight the day of your interview appointment. There is no cost to change your delivery preferences.

Track Your Passport

Click here to track your passport's delivery status.