Track My Passport FAQ

Question List
  1. Why only one passport per envelope? Why no family discounts?
  2. How will I get my passport back after the interview?
  3. What do I need to show to pick up the passport at the courier location?
  4. What types of ID are acceptable as proof-of-identity?
  5. Can someone besides me pick up or receive delivery of my passport?
  6. What is "Hold At Location?"
  7. Do I have to pay any fees for courier services?
Questions and Answers

Q.1 Why only one passport per envelope? Why no family discounts?

There is no additional charge for the courier to return your passport to you. All costs are included in your visa application fee. The courier's security and safety rules require separate tracking of every passport.


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Q.2 How will I get my passport back after the interview?

You must pick up your passport at the courier location you selected at the time you scheduled your interview. If you want to change this location you may do so until midnight of the day before your appointment. If you are planning urgent travel, the courier location closest to the location of your interview may result in a faster pick-up time. The cost of the courier service is included in the visa application fee.


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Q.3 What do I need to show to pick up the passport at the courier location?

In order to ensure that your passport and visa are not given to an unauthorized person, you must present a government-issued photo ID for identification when you collect your passport. You must also sign for all documents handed over to you by the courier.


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Q.4 What types of ID are acceptable as proof-of-identity?

Acceptable IDs for Indonesian citizens

  • a valid Indonesia Identity Card
  • a valid Indonesian driver's license

Acceptable IDs for third-country nationals (people residing in Indonesia who are not citizens of Indonesia)

  • a copy of your passport
  • a valid Indonesian driver's license
  • a PR card
  • a new photo Work Permit, "S" Pass or Dependent Card

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Q.5 Can someone besides me pick up or receive delivery of my passport?

Yes. However, your representative - even in case of family members - must present the following in order to collect your passport:

  • their own original government-issued photo ID for identification
  • a photocopy of your government-issued photo ID
  • a letter of authority, signed by you, authorizing your representative to collect your passport. The letter of authority must contain the following information:
    • your representative's full name as shown on their government-issued photo ID
    • your name
    • your fee receipt number (immigrant visa applicants must include their receipt number on the letter)

If the applicant is under the age of 16, the following documents are required from the representative:

  • a clear photocopy of the applicant's visa fee payment receipt
  • an original, signed letter of authority from either of the applicant's parents
  • a clear photocopy of the government-issued photo ID belonging to the parent who signed the applicant's letter of authority
  • the representative's original government-issued photo ID
Please note: In case of a group/family, a single letter of authority with the required information for each of the applicants will be accepted.

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Q.6 What is "Hold At Location?"

"Hold at Location" is a term meaning the courier will hold your passport at a designated courier location in case your preferred delivery address is not serviceable by the courier. You can choose the most convenient courier location (for example, closest to your residence or office) from a list when schedule your interview appointment.


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Q.7 Do I have to pay any fees for courier services?

No. The cost of courier services is included in your visa application or immigrant visa fee.


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