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Hours of Operation (Customer Service Center)

Customer service agents are ready to assist you Monday - Friday from 8:00 a.m. to 5:00 p.m., India Standard Time and Sunday from 9:00 a.m. to 6:00 p.m. (IST)

Callers from the United States can reach the contact centers for assistance Sunday to Friday from 10:30 p.m. to 7:30 a.m., Eastern Standard Time (EST)

The Call Center services will only be closed on Saturdays, Christmas, New Years, Holi, Diwali, Republic Day, Independence Day and Gandhi Jayanti.

Hours of Operation (Visa Application Center)

Submission of Drop Box visa application/ 221(g) application

Monday to Friday – 10:00 a.m. to 04:00 p.m.

Passport Collection

Monday to Friday – 10:00 a.m. to 04:00 p.m. 

Sunday – 01:00 p.m. to 05:00 p.m. (only at the 5 Visa Application Center located at New Delhi, Mumbai, Kolkata, Chennai and Hyderabad)

Check Your Visa Application Status

You may check your DS-160/ Immigration Case and visa application status online here by entering your interview location and your DS-160 barcode / Immigration case number.

Check the Status of Your Passport

Instant: Enter your passport number below to check on the status. If your passport is ready for pick-up, please collect it in a timely manner and bring supporting documents. If your passport is not collected in a timely manner it will be sent back to the Embassy or Consulate.

 

 

Email: You may also send an email to passportstatus@ustraveldocs.com In the subject and/or body enter only a valid passport number exactly as it was entered at the time the appointment was scheduled. Do not enter any additional text. You will receive an automatic response with the status.

Contact Information

If you need help with your visa application or want to learn more about obtaining a visa to travel to the U.S., please contact us via any of the means shown below. Visa application services call center agents are able to assist you via email, telephone or chat.

Email: To reach a customer service representative via email, please write to support-india@ustraveldocs.com.

Telephone: Please contact a customer service representative using one of these telephone numbers:

Callers in India Telephone No.
English/Hindi +91 120 4844644 or +91 22 62011000

 

  • Callers in the United States: Call +1 703 520 2239.
  • Click to Talk: You can talk to us directly through your browser from any device. This service is free of charge and utilizes internet connection. The session is encrypted and secure.

    Please make sure you are using Chrome, Firefox, Safari or Opera as a browser. To begin, click on the "Free Call" button below, enter your information as required and press the phone icon. Please make sure the audio features on your device are enabled or share permission if asked for: microphone and speaker.
    The functionality of the widget was intentionally restricted to messaging and to audio connections only. Your communication will be secure and none of your data will be stored. It's deleted the very moment you close your browser. Your webcam is never accessed! To facilitate the provision of our services, we use session cookies. By using this service, you are agreeing to it.

 

 

Skype: To use Skype to speak to a customer service representative Monday - Friday from 8:00 a.m. to 5:00 p.m. and Sunday 9:00 a.m. to 6:00 p.m., India Standard Time (IST). Pease add a new contact to your Skype account with the Skype name ustraveldocsindia.

Skype Me™!

Reporting Fraud

Please contact us at fraud@ustraveldocs.com if you have experienced fraud or have been asked to pay any unnecessary fees to pay your MRV fee, schedule your visa interview, or ship documents to or from the consular section.