Please be informed that the drop-off process of documents through Pony Express in Kazakhstan will be discontinued from August 27, 2020. Applicants can submit their documents at U.S. Visa document delivery locations operated by VFS Global or in selected DHL locations, from September 1, 2020. For a full list of available locations see here.

Document Drop-Off Locations

On this page:


If you were issued a 221(g) letter and instructed by the U.S. Embassy/Consulate to submit additional documentation for further processing, you should submit those documents to VFS Global or DHL, which will deliver your documents to the U.S. Embassy/Consulate.


Starting from September 1, 2020 you may drop off your documents at VFS Global or DHL office listed here.

Appointment scheduling process

Please note that due to goverment advisory around COVID-19 pandemic, VFS Global Document Delivery Locations in Nur Sultan and Almaty can receive applicants only up on prior appointments. To make an appointment:

Step 1. Decide your preferred Document Delivery Location

Step 2. Draft an email with following details:

  • Name and Surname
  • UID number (optional)
  • Preferred Date and Time of Visit
  • City ( Please mention one city name- Nur Sultan or Almaty)
  • Step 3. Send the email to one of the following email addresses. – in case submitting application via VFS Office in Almaty - in case submitting application via VFS Office in Nur-Sultan

    Step 4. An autoreply shall be sent to you as the official confirmation of the appointment.