Passport/Visa Collection Locations

Once your visa is approved, the Aramex courier service will return your passport to you at the address that you specified when you scheduled your appointment. Please note that passports will be delivered only at the address specified.

Please note that your document delivery address cannot be changed after 11:59pm on the day prior to your interview appointment. The cost for the courier to return your issued visa is included in the visa application fee.

Find the closest Aramex courier location
Track your passport's delivery status

Hold At Location (HAL)

Aramex provides "Hold at Location" facilities where your passport is held for pick-up in case your delivery address is not serviceable by Aramex. You can choose the most convenient location from the list displayed to you when scheduling your appointment. You will be shown the HAL offices available for collection after entering your passport delivery address in the system prior to confirming your interview appointment.

Passports will be held by Aramex for collection for only 10 working days. If not collected within the specified time period, your passport will be returned to the Embassy.

To collect your passport from the Aramex HAL location you must provide your original government-issued photo ID, i.e., Identity Card.

If a representative is collecting the passport on your behalf (even in case of family members) the representative must present:

  • An original government-issued photo ID for identification
  • A photocopy of the applicant's government-issued photo ID
  • A letter of authority signed by the applicant, authorizing the representative to collect the passport. The letter of authority must contain the following information:
    • Full name of the representative as stated on the representative's government-issued ID card.
    • Name of the applicant whose passport is to be collected.
    • Fee receipt number of applicant whose passport is to be collected. Immigrant visa applicants must mention the receipt number on the letter.

If the applicant is under the age of 16, the following documents are required:

  • A clear photocopy of the applicant's Fee Receipt.
  • Original, signed letter of authority from either parent.
  • A clear photocopy of the government-issued photo ID, i.e., ID card of the parent who has signed the letter of authority.
  • The original government-issued photo ID of the representative.
    Please note: In case of a group/family, a single letter of authority with the required information for each of the applicants will be accepted.

Aramex will be unable to deliver the passport if any of the above mentioned documents are not available.