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Contact Us

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Hours of Operation

Mandarin and English-speaking customer service agents are ready to assist you Monday - Friday from 9:00am to 5:00pm. The call center is closed for Singapore and U.S. holidays.

 

  • Live Chat: Please make sure you are using Chrome, Firefox, Safari or Opera as a browser. To chat with a customer service representative, please click on the "LIVE CHAT" button below, enter your information as required and press the chat icon. The session will be secure and encrypted. To facilitate the provision of our services, we use session cookies. By using this service, you are agreeing to it.

 

 

Check Your Visa Application Status

If you are a nonimmigrant applicant, you may check your DS-160 and visa application status online here by entering your interview location and your DS-160 barcode number. If you are an immigrant visa applicant you will enter your case number.

Check the Status of Your Passport

Instant: Enter your passport number below to check on the status. If your passport is ready for pick-up, please bring supporting documents and collect it in a timely manner. If your passport is not collected in a timely manner it will be sent back to the Embassy or Consulate.

 

 

Email: Send an email to passportstatus@ustraveldocs.com and in the subject and/or body enter a valid passport number exactly as it was entered at the time the appointment was scheduled. Do not include any additional text. You will receive an automatic response with the status.

Required Information

Please have all of the following information on hand before contacting the call center:

  • The visa applicant's first and last name
  • The visa applicant's passport number
  • The visa applicant's date of birth
  • The visa applicant's email address
  • The U.S. Embassy/Consulate where the visa applicant will appear for an interview

 

If you do not have all of the information listed above then the call center will not be able to help you. Please collect the missing information and then call back.

Contact Information

If you need help with your visa application or want to learn more about obtaining a visa to travel to the U.S., please contact us via any of the means shown below. Visa application services call center agents are able to assist you via telephone, chat or email.

Telephone: Please contact a customer service representative using one of these telephone numbers:

  • Singapore Callers - If you are in Singapore, please call +6531585400.
  • International Callers: Applicants calling from the United States can reach a customer service representative at +1 703 520 2238. Hours of operation in the continental U.S. are 9 pm-5 am EST.
  • Click to Talk: You can talk to us directly through your browser from any device. This service is free of charge and utilizes internet connection. The session is encrypted and secure.

    Please make sure you are using Chrome, Firefox, Safari or Opera as a browser. To begin, click on the "Click to Talk" button below, enter your information as required and press the phone icon. Please make sure the audio features on your device are enabled or share permission if asked for: microphone and speaker.
    The functionality of the widget was intentionally restricted to messaging and to audio connections only. Your communication will be secure and none of your data will be stored. It's deleted the very moment you close your browser. Your webcam is never accessed! To facilitate the provision of our services, we use session cookies. By using this service, you are agreeing to it.

 

 

Email: To reach a customer service representative via email, please write to us at:

support-singapore@ustraveldocs.com

Skype for Business: To use Skype for Business to speak to a customer service representative during regular hours of operation, add a new contact to your Skype for Business account with the Skype for Business name ustraveldocs-Singapore@ustravelhub.com.

Skype: To use Skype to speak to a customer service representative from 9:00am to 5:00pm., please add a new contact to your Skype account with the Skype name ustraveldocs-singapore.

Skype Me™!

Reporting Fraud

Please contact us at fraud@ustraveldocs.com if you have experienced fraud or have been asked to pay any unnecessary fees to pay your MRV fee, schedule your visa interview, or ship documents to or from the consular section.