Passport/Visa Collection Locations

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Once your visa is approved, Cargo Expreso will deliver your passport to a Cargo Expreso passport/visa collection office for you to retrieve. There are no extra fees associated with either aspect of this service. The cost for Cargo Expreso to deliver your passport is included in the visa application fee.


To view Cargo Expreso passport/visa collection locations, click here

Collecting Your Documents

Cargo Expreso provides facilities where your passport is held for pick-up. You will see a list of Cargo Expreso passport/visa collection locations when you schedule your interview and can choose the most convenient location from that list.  Keep in mind that collecting a passport is something which can only be done by the passport holder or an authorized third party.

Supporting Documents

To collect your passport you must present your original government-issued photo identification and the sleep with the respective barcode.

If a representative is collecting your passport or visa package from the document collection office on your behalf - even in case of family members - the representative must present:

  • Their own original government-issued photo ID for identification
  • A photocopy of your government-issued photo ID
  • A letter of authority, signed by you, authorizing your representative to collect your passport. The letter of authority must contain the following information:
    • Your representative's full name as shown on their government-issued photo ID
    • Your name, number of your government-issued ID, and signature

If the applicant is under the age of 18, the following documents are required:

  • An original letter of authority signed by the two parents of the applicant.
  • A clear photocopy of the government-issued photo ID belonging to the parent who signed the applicant's letter of authority
  • A photocopy of the birthday certificate of the minor
  • The representative's original government-issued photo ID
    Note: In case of a group/family, a single letter of authority with the required information for each of the applicants will be accepted.

In order to collect the visa package for an applicant under the age of 18, the following documents are required:

  • Original government-issued photo identification of the Father, Mother or Tutor and the sleep with the respective barcode

Change Delivery Options

You may change your preferred document delivery address online or through the U.S. Visa Service Desk until midnight the day of your interview appointment. There is no cost to change your delivery preferences.

Track Your Passport

Click here to track your passport's delivery status.