Track My Passport/Visa Collection Locations

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If your visa application is approved, your passport and visa will be returned via our courier service. You must collect your passport within 15 days from the time you are notified. The courier will hold your passport for only 15 days, after which it will be returned to the Embassy/Consulate.

Processing time of a visa may take up to three (3) weeks. Your passport will not be returned to you before the visa is processed.  

Do not come to your selected location before you have been informed by our services that your passport is ready for pick up.

Collecting Your Passport/Visa

Free Dropoff/Pickup: You may dropoff or pickup your documents free of charge at the following location:



SLS Embassy Service (Cairo)

64 Mossadak Street, Dokki, Cairo (next to Pizza Hut)

Paid Dropoff/Pickup: You may select one of the following options to dropoff or pickup your documents.  The amount listed is to be paid by the applicant at the time of dropoff/pickup:




SLS Embassy Services Alexandria

Green Plaza Center, 2nd Floor (Above Hilton Hotel), Sidi Gaber, Alexandria



Tanta Aramex office, Alexandria Agriculture road- In front of entrance of Kafr Elshikh & institute of Haigh/Technology


ARAMEX Mansoura

Mansoura Aramex office - Samieh El Gamal Street - Shahab El Din Tower - next to the paints of the island


ARAMEX Port Said

Port Said Aramex office, Nile Tower, 3 Ahmed Shawky Street, off El Gomhoureya Street, Port Said


ARAMEX Ismalia

Ismalia Aramex office, 1 Nakhil street in front of New Social club _ hay Elsafa – Ismailia



Suez Aramex office, 13 B El Fanarat Street, Port Tawfik, Suez


ARAMEX Bani Suef

Bani Suef Aramex office, Abdel Salam Aref Street - in front of the Awqaf Building - Beni Suef



Taksim Al Bitroul street, Saraya AlBarody Tower, Assiut



Luxor Aramex office, 3 Modereyet Alamn street -Khaled Ibn Alwaleed in front of Travco Group



Aswan Aramex office, Aswan, 67 Sadat road, beside dar eloyun hospital and front of gehaz shoon elbeaa


ARAMEX Hurgada

Hurgada Aramex office, Hurghada, Nasr road, Hurghada Center in front of red sea hospital


ARAMEX Sharm-e-Sheikh

Sharm-e-Sheikh Aramex office, Pharaohs Mall, Mercato Street, El Hadaba, Sharm El Sheikh



Change Delivery Options

You may change your preferred document delivery address online or through the call center until midnight on the day of your interview appointment. There is no cost to change your delivery preferences. For drop-off service applicants, you may change your delivery location up to the time you drop off your application materials at the Aramex location.

We strongly advise you not to change the pickup location after the time limit. Any changes to your desired pickup location after this time limit will lead to a delay in your passport delivery.

Required Documents for Passport Retrieval

To collect your passport you must present your original (not a photocopy) government-issued photo ID. We recommend you also bring a printed copy of your appointment letter.

Parents collecting passport(s) of their under-age children (under 18) must present ALL of the below documents:

  • The parent’s government-issued photo ID. (A copy is NOT accepted).

If the mother is collecting the passport:

  • Original authorization letter signed by the passport holder’s father.
  • A copy of the government issued photo ID belonging to the father of the passport holder who signed the authorization letter.

If a representative is collecting your passport from the document collection office on your behalf, even in case of family members, the representative must present:

  • Their own original government-issued photo ID for identification;
  • A photocopy of your government-issued photo ID; and,
  • A letter of authority, signed by you, authorizing your representative to collect your passport. The letter of authority must contain the following information:
    • Your representative's full name as shown on their government-issued photo ID
    • Your name
      Note: In case of a group/family, a single letter of authority with the required information for each of the applicants will be accepted.

If the applicant is under the age of 18, the following documents are required:

  • An original, signed letter of authority from either of the applicant's parents;
  • A clear photocopy of the government-issued photo ID belonging to the parent who signed the applicant's letter of authority; and,
  • The representative's original government-issued photo ID.
  • Original legal evidence of the parental relationship (i.e. birth certificate, family card, etc.)

Note: School groups can designate one person to collect multiple passports for students and teachers from their institution traveling together. The person picking up the passports must have a signed letter from the school that officially authorizes this person to retrieve the passports on behalf of the group and lists the names of all the group members as they appear in their passports.

Check the Status of Your Visa

You can check the status of your application any time at this website: Please wait at least three business days following your visa interview to check on the status of your application. The system may not have updated the status of your application prior to that time, and thus the message you receive may not reflect the actual status of your application.

Passport Tracking Options

For your convenience, you have several options to choose from to track the location of your passport.

Email: Send an e-mail to and in the subject and/or body enter a valid passport number exactly as it was entered at the time the appointment was scheduled. Do not include any additional text. You will receive an automatic response with the status.

Online: You can track your passport online here.