Track My Passport & Passport/Visa Collection Locations

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* Important Notice
Effective February 1, 2022, the Drop off/Pick-up at courier locations will be considered Premium Service and appropriate fees will apply depending on the location selected.  These delivery fees are charged by the courier company and will be collected in cash by courier staff when you drop off, pick up, or receive your documents.  Please do NOT put money inside your document package.  Exact change required.

  • Drop off/Pick-up of passport/documents at the SF Express Taipei Neihu Distribution Center (Address: No.21, Ln. 140, Xing’ai Rd., Neihu Dist., Taipei City 114, Taiwan): free of charge.
  • Drop off/pick up at any other SF Express courier locationsTWD280 per passport/documents.
  • Delivery to your designated (home/office) address: TWD320 per passport/documents.

    You can have a representative assist you to drop off, pick up, or receive your passport/documents on your behalf.

If your visa application is approved, your passport and visa will be returned to you by SF Express. Your documents will be delivered to the pickup location you selected or the address you provided when you scheduled your interview appointment.

Please note that SF Express will hold your passport for only 15 days. You must collect your passport within 15 days or it will be returned to the American Institute in Taiwan.

Check the Status of Your Visa Application

You can check the status of your visa application any time here.*  Once your application has been processed to conclusion, you can check the status of your passport/document delivery status using one of the below tracking options.

*Note: If you were informed by the consular officer that your case was refused for administrative processing, please follow any instructions provided by the consular officer.  You will receive another adjudication once such processing is complete.  Please be advised that the processing time varies and that you will be contacted if additional information is needed.

Change Delivery Options

You may change your preferred document delivery address online or through the call center at any time before 11:59 p.m. on the day of your interview at the American Institute in Taiwan (AIT) or on the day you submit your application at one of the document drop-off locations. There is no cost to change your delivery preferences.

Passport Tracking Options

For your convenience, you have several options to choose from to track the location of your passport.

  • Drop-off Services: If you qualify to apply for a visa without an interview and you have submitted your documents to the one of the document drop-off locations, you can track your document delivery status here to find out whether your document has been delivered to AIT. You will need your courier tracking number to track status.
  • By Passport Number: Once your application has been processed to conclusion, you can check the status of your passport/document delivery status.  Enter your passport number below to find out whether AIT has transferred your passport to the courier for delivery.



  • By Tracking number: You can enter your Tracking number in US VISA Application Delivery Notice email to track your passport delivery status here.
  • Via Email: Send an email to and in the subject and/or body enter a valid passport number exactly as it was entered in your online applicant profile. Do not include any additional text. You will receive an automatic response with the status.

  • Via Chat and Telephone: You can track your passport with the assistance of our call center via chat or telephone. The call center's contact information and a full description of our call center services, including hours of operation, can be found here.

Collecting Your Passport/Visa

If you chose to collect your passport/visa at the courier office you will need to visit a SF Express Distribution Center during normal business hours. To find the SF Express Distribution Center  nearest to you, click here.

Supporting Documents

To collect your passport you must present your original (not a photocopy) government-issued photo ID. We recommend you also bring a printed copy of your appointment letter or interview waiver confirmation page. 

If a representative is collecting your passport from the document collection office on your behalf, even in case of family members, the representative must to send their letter of authority via email to one working day before pick up at the branch office:

  • Their own original government-issued photo ID for identification;
  • A photocopy of your government-issued photo ID; and,
  • A letter of authority, signed by you, authorizing your representative to collect your passport. The letter of authority must contain the following information:
    • Your representative's full name as shown on their government-issued photo ID
    • Your name

If the applicant is under the age of 18, the following documents are required:

  • An original, signed letter of authority from either of the applicant's parents;
  • A clear photocopy of the government-issued photo ID belonging to the parent who signed the applicant's letter of authority; and,
  • The representative's original government-issued photo ID. 

Note: In case of a group/family, a single letter of authority with the required information for each of the applicants will be accepted.