Passport/Visa Collection Locations

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Overview

If your visa application is approved, your passport will be returned using one of the two delivery options described below:

  • Collection from the Mail Boxes Etc office in Ã˜sterbrogade 226, st, 2100 Copenhagen - opening times Monday to Friday from 8:30am to 6:00pm. This delivery option is free of charge. The passport is ready for collection the next business day after the release from the Embassy
  • Home Delivery - your passport is sent to the home/business address in Denmark/Greenland/Faroe Islands with UPS courier services.You must register your profile on our courier partner's platform and pay the delivery fee. The platform can be accessed from your profile by selecting the Premium Delivery option.

If you do not have a Danish address, please choose to collect the documents from Mail Box Etc.office.

The delivery with UPS service is 1 - 2 business days within Denmark and up to a week for addresses in Greenland and Faroe Islands.

Regardless of the chosen delivery method, you will be notified via e-mail and SMS as soon as the passport is ready for collection/delivery.
When picking-up the passport from the Mail Boxes Etc office you will be required to show a photo ID.

Please note: If someone is going to collect your passport on your behalf, they must have a valid photo ID (such as a driver's license or resident permit) and your power of attorney.

You must collect your passport within 10 business days. After that, the passport will be returned to the Embassy/Consulate.

Change Delivery Options

You may change your preferred document delivery option as follows:

  • BEFORE the passport is released by the US Embassy to the courier partner - please go directly into your profile and change the delivery method. If you are switching from personal collection from Mail Boxes Etc. office to home delivery, please access your profile, go to Change Document Delivery Information and choose Premium services. Click on the link presented next to that option to register your delivery address and pay the service.Follow the same steps if you are switching from Premium services to pick-up option. If you already paid for the service, you may request a refund from support@gtspremium.com.
  • AFTER the passport is released by the US Embassy to the courier partner - email support@gtspremium.com if you wish to change your delivery preference from Premium Services to pick-up from Mail Boxex Etc. If you prefer Premium services instead of pick-up, please check the email communication from our partner - GTS premium - for instructions on how to make that change. Alternatively, you may contact support@gtspremium.com.

We strongly advise you not to change the pickup location after the time limit. Any changes to your desired pickup location after this time limit will lead to a delay in your passport delivery.

Check the Status of Your Visa

You can check the status of your application any time at this website:
https://ceac.state.gov/CEACStatTracker/Status.aspx. Please wait at least three business days following your visa interview to check on the status of your application. The system may not have updated the status of your application prior to that time, and thus the message you receive may not reflect the actual status of your application.

Passport Tracking Options

Instant: Enter your passport number below to check on the status.

 

 

If the status shows "Passport has been received from the Consular Section and is currently being processed for delivery", it means your passport was released by Embassy or Consulate and is on its way to the sorting facilities. It is however not available yet.

When the status shows "Out for Delivery" it means the passport is ready for pick-up/delivery.

The Embassy or the Consulate cannot help you regarding the status of your passport delivery. Please do not contact the Embassy or Consulate regarding the status of your passport delivery.

Email: Send an e-mail to passportstatus@ustraveldocs.com and in the subject and/or body enter a valid passport number exactly as it was entered at the time the appointment was scheduled. Do not include any additional text. You will receive an automatic response with the status.

Online: You can track your passport online here.